You will be assigned a dedicated Security Advisor who will be available from 8 a.m. to 5 p.m. in their local time zone, Monday through Friday, except on bank holidays, company offsite events, and scheduled company breaks. All exceptions will be communicated to you in advance. We understand that security and compliance are priorities around the clock, and we believe we can best exceed your expectations when we invest in our team’s learning and development and provide them with the time they need to recharge.

You will receive weekly status updates outlining what has been completed, what is planned next, and whether your initiatives are progressing according to schedule.

For straightforward questions, such as a request for a list of potential vendors, submitted before 3 p.m. in your account manager’s time zone, you can expect a same-day response.

For more complex questions, such as requests for policy changes, submitted before 3 p.m., you can expect a same-day acknowledgment along with an estimated timeline for providing a complete answer or delivering the required work.

While our account teams work with multiple clients at the same time, we maintain an industry leading ratio that allows us to accelerate your security and compliance programs without compromising on quality. Our award winning firm has helped more than two hundred organizations achieve audit readiness ahead of schedule, and we are committed to delivering the same level of success for you.